@book{ 0-165616566X, title = {Service Value als Werttreiber: Konzepte, Messung und Steuerung Forum Dienstleistungsmanagement}, series = {SpringerLink Bücher}, series = {Forum Dienstleistungsmanagement}, author = {Bruhn, Manfred and Hadwich, Karsten}, editor = {Hadwich, Karsten}, address = {Wiesbaden}, publisher = {Springer Gabler}, year = {2014}, isbn = {9783658021405}, language = {German}, note = {Description based upon print version of record}, url = {https://doi.org/10.1007/978-3-658-02140-5}, url = {http://dx.doi.org/10.1007/978-3-658-02140-5}, url = {https://swbplus.bsz-bw.de/bsz405476876cov.jpg}, url = {https://katalog.ub.tu-freiberg.de/Record/0-165616566X} }