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The impact of factors forming employee service attitude on service quality, customer satisfaction and loyalty in the hotel industry

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Bibliographic Details
Published in: Global business and finance review 25(2020), 3 vom: Sept., Seite 84-95
Authors and Corporations: Xin, Guan (Author), Choi, Jeong-gil (Author)
Other Authors: Choi, Jeong-gil [Author]
Type of Resource: E-Book Component Part
Language: English
published:
2020
Series: : Global business and finance review, 25(2020), 3 vom: Sept., Seite 84-95
, volume:25
Subjects:
Employee service attitude
Service quality
Customer satisfaction
Customer loyalty
Aufsatz in Zeitschrift
Employee service attitude
Service quality
Customer satisfaction
Customer loyalty
Source: Verbunddaten SWB
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ISSN: 2384-1648
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