Adverse effects of monitoring: evidence from a field experiment

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Bibliographic Details
Authors and Corporations:	Herz, Holger (Author), Zihlmann, Christian (Author)
Other Authors:	Zihlmann, Christian [Author]
Type of Resource:	E-Book
Language:	English
published:	Munich, Germany CESifo, Center for Economic Studies & Ifo Institute February 2021
Series:	CESifo GmbH: CESifo working papers ; no. 8890 (2021)
Subjects:	monitoring hidden costs of control remote work field experiment Graue Literatur
Source:	Verbunddaten SWB Lizenzfreie Online-Ressourcen

Description
Summary:	We conduct a field experiment with remote workers to assess potential adverse effects of monitoring. We find that monitoring reduces the average performance of workers, in particular among the intrinsically motivated workforce. Moreover, monitoring cultivates the average worker: There are fewer high performers and the variance in performance is significantly reduced. Importantly, we show that performance reductions primarily occur among challenging tasks. These performance reductions significantly increase unit costs in our setting. This effect is particularly severe when challenging tasks have high marginal value, as in high-performance work systems or when tasks are complementary inputs into the production function.
Physical Description:	1 Online-Ressource (circa 54 Seiten); Illustrationen