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Humanoid Service Robots: Customer Expectations and Customer Responses

1 Introduction -- 2 Conceptual Background -- 3 Method -- 4 Study 1: A Service Robot Acceptance Model: Customer Acceptance of Humanoid Robots During Service Encounters -- 5 Study 2: A Cross-Country Comparison of Attitudes toward Humanoid Service Robots -- 6 Study 3: Beyond the Call of Duty: The Impac...

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Bibliographic Details
Authors and Corporations: Merkle, Moritz (Author)
Edition: 1st ed. 2021.
Type of Resource: E-Book
Language: English
Wiesbaden Springer Fachmedien Wiesbaden 2021.
Wiesbaden Imprint: Springer Gabler 2021.
Series: Neue Perspektiven der marktorientierten Unternehmensf├╝hrung
Springer eBook Collection
Source: Verbunddaten SWB
ISBN: 9783658344405