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Working remotely?: selection, treatment, and the market for remote work

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Authors and Corporations: Emanuel, Natalia (Author), Harrington, Emma (Author)
Other Authors: Harrington, Emma [Author]
Type of Resource: E-Book
Language: English
published:
New York, NY Federal Reserve Bank of New York [2023]
Series: Federal Reserve Bank of New York: Staff reports ; no. 1061 (May 2023)
Subjects:
Source: Verbunddaten SWB
Lizenzfreie Online-Ressourcen
Description
Summary: How does remote work affect productivity and how productive are workers who choose remote jobs? We estimate both effects in a U.S. Fortune 500 firm's call centers that employed both remote and on-site workers in the same jobs. Prior to COVID-19, remote workers answered 12 percent fewer calls per hour than on-site workers. When the call centers closed due to COVID-19, the productivity of formerly on-site workers declined by 4 percent relative to already-remote workers, indicating that a third of the initial gap was due to a negative treatment effect of remote work. Yet an 8 percent productivity gap persisted, indicating that the majority of the productivity gap was due to negative worker selection into remote work. Difference-in-differences designs also indicate that remote work degraded call quality- particularly for inexperienced workers-and reduced workers' promotion rates. In a model of the market provision of remote work, we find that firms were in a prisoner's dilemma: all firms would have gained from offering comparable remote and on-site jobs, but any individual firm was loathe to attract less productive workers.
Physical Description: 1 Online-Ressource (circa 97 Seiten); Illustrationen