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Markov Models for Multi-Skill Call Centers

Bibliographic Details
Journal Title: International Journal of Networks and Communications
Authors and Corporations: Schneps-Schneppe, Manfred, Sedols, Janis
In: International Journal of Networks and Communications, 2, 2012, 4, p. 55-61
Type of Resource: E-Article
Language: Undetermined
Scientific and Academic Publishing
Physical Description: 55-61
ISSN: 2168-4936
DOI: 10.5923/j.ijnc.20120204.03